L2 Support – Dedicated Application Support – Mumbai / Pune

Software Engineer
Mumbai, Pune
Posted 2 years ago

·         Finacle techno-functional support.

·         Problem analysis and impact analysis of the issues reported.

·         Simulate the issue, troubleshoot the problem, data correction and root cause analysis.

·         Finalize workaround / approach for issue resolution.

·         Test fix / work around / solution for an issue and provide explanation to Bank’s team.

·         Providing simple SQL extracts on need basis.

·         Data correction of any kind.

·         Provide support to Bank’s team to move the fixes to production environment.

·         Providing support to Bank’s team for services monitoring/infrastructure.

·         Co-ordinate with the offshore L3 team for product fixes.

·         Provide support for any issues during EOD execution.

·         Managing UAT environment (Non-Prod) and keep it up to date for regular testing purpose.

·         All the standard procedures and controls are documented for audit requirements

·         Simulate EOM / EOQ / EOY in UAT before the actual run to anticipate the issues

during the actual run.

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Job Features

Job CategorySoftware Engineer

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